Política de reembolso

These ENOTEPAD After-Sales Policies (these “Policies”) only apply to ENOTEPAD products you purchased from ENOTEPAD Official Online Store(www.enotepad.shop)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@enotepad.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@enotepad.shop.


Request Return Service
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect and is still in new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.

Return Service will not be provided where
× It is requested beyond seven (7) calendars days of receiving a product.
× A product sent to ENOTEPAD for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
× A product is not delivered to ENOTEPAD within seven (7) calendar days after Refund Service confirmation is sent from ENOTEPAD.
×Since the printer accessories are easily damaged and it is impossible to confirm whether the customer's use caused the damage, the return process is not accepted
× Other circumstances stated in this policy.

Request Replacement Service
√ Within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to ENOTEPAD.
√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where
× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to ENOTEPAD for replace does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by ENOTEPAD.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to ENOTEPAD seven (7) calendar days after replacement confirmation from ENOTEPAD.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

Shipping costs must be covered by the buyer in the following situations
√ Returning products for any reason other than a proven defect

√ Buyer’s accidental returns

√ Returning personal items

√ Returning items claimed to have defects but found by Enote. quality control to be in working condition

√ Returning defective items in international shipping

√ Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

√ If you receive a refund, the cost of return shipping will be deducted from your refund.

Part Replacement for Quality-Related Issues
All quality-related defects on items sold directly by ENOTEPAD are covered by an extensive warranty, starting from the date of purchase. The replacement part provided by ENOTEPAD may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement part shall be covered for the time remaining in the original product’s warranty.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.